WPO Support Engineer (Abu Dhabi)

Employer: Infinite Technology & Solutions LLC
Industry: Abu Dhabi

Job Description:

– English is a must. Arabic is preferred
– UAE Licence is required for males only for this position we would prefer a female

Roles and responsibilities:

– Knowledge of MS products (from user perspective) and PC hardware & accessories
– Strong customer service skills, verbal and written
– Deal with difficult situations in a calm manor
– Lateral thinking and experience of clients supported
– Excellent customer management skills
– Time Management skills
– People and Mentoring skills
– Adhere to appropriate work schedule
– Be timely on your arrival to work
– Timely submission of holiday requests
– Support the Injazat RDM policy at all times
– Always ensure confirmation with user on resolution before confirming case closure on all calls
– Resolve remotely where possible – avoiding on site visits unless necessary

Minimum qualifications:

– Degree/Diploma in Computer Science
– ITIL Foundation preferred

Years of relevant experience:

– 3 years hands on experience on Desktop Support

Send your CVs to [javascript protected email address]

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