Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
Utilizes all product, operational and CRM trainings provided to identify voice skills and how to enhance a good telephone presentation.
Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
Receives Inbound Calls, Emails, and Live Chats through Vocalcom Agent Application.
Receives Outbound Calls for different campaigns through Vocalcom Agent Application.
Obtains the status of service requests and service history through Oracle Application and informs the customers.
052 6048907
055 4695022
Sent your cv crowtransllc2020@gmail.com
Call center Agent / Tele caller (Dubai)
Industry: Transport and Logistics
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