Industry: Supply Chain
Location: Abu Dhabi
A leading fire & safety and facility management Group who are focusing on commercial and residential portfolios across UAE are seeking to expand their integral in-house Facilities Management division.
Focusing on Fire & Safety, ELV Security, Water Treatment, Project Management and Facilities Management. Currently managing its owned assets in-house as well as using contractors to oversee hard and soft services.
A progressive company seeking to grow and train employees this is an exciting time to join the team.
Currently offering career opportunities in Abu Dhabi we are seeking an FM Coordinator help desk.
One would operate the FM helpdesk function by assigning maintenance requests from the CAFM system and working with various service providers. To follow up with site teams until requests are completed. To keep tenants informed about the status of requests and preparing reports.
One would be able to assign work requests for example with Air conditioning issues and identify opportunities to improve the service, to work as a team and ensure all complaints are followed up in a professional manner. To keep track of these and work closely with clients and contractors with leasing and maintenance departments as well as Private clients to ensure communication flows efficiently.
To ensure all MIS statements and reports are prepared timely.
Requirements
We are looking for the candidates who can join immediately ,
One should preferably possess a Diploma with 1 or 2 years in a call centre, preferably within Facilities/Fire & safety management environments. One should possess exceptional spoken and written English, Arabic would be an advantage.
Customer service skills are key and a sense of organisation within the workplace.One should be based in the UAE, however, if the case FM experience is essential.
Job :
Administer help desk software.
Receiving complaints from end users through email and maintaining a sheet which records the complaints on daily basis.
Act as a CAFM Administrator by supporting all facilities management and building maintenance whether it’s a MEP or CAW (Civil Ancillary Works) in the Western Region, & across UAE
To provide a confidential and efficient administration service to the appropriate area of the business, ensuring tasks are completed on time.
Handle Incoming and outgoing calls and emails, organize records, reports and document all CAFM task to create a Monthly CAFM SLA and KPI report.
To attend CAFM training conducted by clients for new modules, updates on the system (Concept Evolution and FSI GO Mobility Application).
Respond to requests for technical assistance in person, via phone electronically.
Follow standard help desk procedures.
Identify and escalate situations requiring urgent attention.
Report to the Facilities Service Manager/Engineers and coordinating the service team.
Ensure service requests are acknowledged and resolved in a timely manner with technical expertise and a superior level of End Users.
Establish Key Performance Indicators (KPI) and ensure performance expectations and Service Level Agreements (SLA) are met.
Proficient use of Concept Evolution (CAFM) to update time record for Facilities Management Work Request.
To upload all the spare parts request in CAFM system.
Communicate and liaise directly with the operations departments to coordinate maintenance and repair work and ensure a quick turn around and return of repairs for the smooth functioning of the outlets.
To be responsible and able to work effectively and safely under normal and rush conditions.
Prepare and assist in the preparation of monthly Maintenance reports
Supervising the Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with FM / Administrative issues as needed.
Create and generate all required facilities management corrective and proactive work orders. Review and edit closing notes on all work orders.
Initiate, implement, and manage the maintenance strategies based on best practices in the industry, with an emphasis on planning/scheduling preventative/reactive maintenance.
Establish and maintain a computerized maintenance management system (CMMS) for tracking work orders, and maintenance history of the equipment.
Prepares reports, data, and make recommendations for improvement.
Prepare and assist in the preparation of monthly Maintenance reports.
To maintain the filing system according to the Companys procedures and in accordance with client’s standards.
We are looking for the candidates who can join immediately
ONLY THE ELIGIBLE CANDIDATE WITH CUSTOMER SERVICE EXPERINCE NEED TO APPLY.WE WILL NOT LOOK INTO ANOTHER CV OTHER THAN HELPDESK FACILITIES MANAGEMENT COORDINATOR .
Send your CV on frahman@generalintlgroup.com
Pls mention in subject line Helpdesk FM Coordinator .