Industry: Dubai
Location: Dubai Healthcare City
Job Description:
Job Responsibilities:
– Perform assessment of inbound callers to determine scope of service ans access needs and potential follow-up requirements in collaboration with the physician
– Provide appropriate documentation and supporting information for calls
– Collaborate and coordinate caller needs with call center physician and members of the team to assure caller needs are addressed, documented and communicated.
– Provide interventions and actions to facilitate access to care and carry out physician orders including scheduling of follow-up appointments, referrals to emergency department or urgent care, referrals to payer or medical group and referrals to community services
– Take necessary actions as directed by physician to assure coordination of care, information sharing and access to needed services to address caller needs such as specialist appointment, pharmacy, or other needed member services.
– Conduct data review and reporting to support program outcomes measurement
– Confirm member eligibility and benefits and look up utilization history by interacting with client data systems
– Work with the team to enhance customer satisfaction as directed
Requirements:
• Fluent in English and Arabic
• With Excellent communication skills
• Motivated Person
• Can work independently
• Preferably with healthcare experience
Total Monthly Salary: Dhs 6,000
After 6 months’ probation: Dhs 6,500
After 1 year: Dhs 7,000
Benefits:
• Annual Airfare
• Health Insurance: Through the company’s group medical policy.
Paid Leave: 30 days/ year
End of Service: As per UAE Laws
Send your CVs to [javascript protected email address]