Industry: Automobiles
Location: Dubai
Responsibilities:
? Manage large amounts of inbound and outbound calls in a
timely manner
? Follow communication “scripts” when handling different topics
? Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
? Seize opportunities to upsell products when they arise
? Build sustainable relationships and engage customers by taking the extra mile
? Keep records of all conversations in our call center database in a comprehensible way
? Frequently attend educational seminars to improve knowledge and performance level
? Meet personal/team qualitative and quantitative targets
Requirements
? Previous experience in a customer support role
? Track record of over-achieving quota
? Strong phone and verbal communication skills along with active listening
? Familiarity with CRM systems and practices
? Customer focus and adaptability to different personality types
? Ability to multi-task, set priorities and manage time effectively
? High school degree
[ Apply at: [javascript protected email address] ]