Call Center Agent (Female only) (Dubai)

Purpose: The purpose of this role is to provide Outstanding Customer Service to clients by booking them appointments by live chat or phone, dealing with any client complaint or issue, answering their questions about products or services and make sure they are booked efficiently with high quality while maintaining the great customer service.Responsibilities: 1. Provide an exceptional customer service to every client she interacts with by phone or chat and make sure they are 110% satisfied.2. Handles client complaint professionally and make sure the complaint procedure is processed quickly and efficiently resulting in 100% customer satisfaction.3. Able to Learn the whole the whole call center agent Process and fully operate on her own within 30 to 60 days.4. Able to book a high number of bookings via chat or phone and make no bookings mistakesRequirements: 1. Good English Speaker 2. Attention to details 3. Intelligent & Fast Learner 4. Easy to Manage 5. Work with no Supervision 6. Positive & Friendly 7. Team Player 8. Good Work Ethics 9. Computer Skills 10. Have several years of customer service experience 11. Have G.C.C work experiencePay Package: Salary: AED3500 – AED4000 + Booking Commissions Free Medical Insurance 30 days paid Vacation + & up to 13 paid local holidays Free Salon ServicesAbout the Company: Kozma & Kozma is an international salon with branches around Qatar, Dubai and Oman. Owned by Americans and Managed by Americans and British. We are rapidly growing around the region. It’s a fun and great place to work