Industry: IT Support and Networking
Location: Abu Dhabi – Al Ain , UAE
Job Description:
Responds and resolves all assigned calls within prescribed SLA. Manages own workload; diagnoses and fixes the issues of end user systems related to:
– Operating Systems
– Internet Browsers (ie. Explorer)
– MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)
– Local Area Network connectivity
– Wireless connectivity
– First Level Hardware diagnosis
– Printing issues
– Software Installation
– PC relocation and minor changes
– Peripheral device connectivity or device driver
– Complies with the service levels pertaining to end user support.
– Maintains the high energy level of self and keep up end user satisfaction by resolving their issues up to expected level.
– Works with third parties to resolve various technical issues.
– Updates Call Management System, clearly specifies progress and resolution details.
– Resolves problems in accordance with prescribed process & procedures
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